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April 2003 SYSTEMS STAFF MONTHLY UPDATE, MARCH 2003
See http://www.cs.sunysb.edu/~csgsc/grc2003/agenda.html for details on the day's programs. Once again we would like to bring your attention to WREQ, the online Systems problem reporting facility. Some of you are using it already and ultimately all systems related problems, questions or requests will be funneled through this tool. There are significant benefits to you the user by using WREQ as your problem reporting mechanism. Your request goes to the entire staff simultaneously, so that the person best able to help you sees it immediately. It is logged in a central location so that it cannot accidently be overlooked in someone's mailbox. You will automatically receive updates by email when the problem is either resolved or updated along the path to resolution. Finally, you can look it up online yourself at any point to see its status and any notes a staff person may have made. Online, go to http://www.cs.sunysb.edu/~wreq/ to post a request, view a request, or see a tutorial on its use.
Scp1 is available on the department hosts for connections to machines which only support this protocol. Within the department you should use scp2. (/usr/local/bin/scp1 and /usr/local/bin/scp2) Stunnel has been installed in /usr/local on the Unix machines, and a copy of the PC executable has been added to the software downloads page. Stunnel is a program that can be used to encrypt tcp connections inside SSL, so it could be used for example to make a secure connection to the new SSL POP server. Instructions will be added to the FAQ section on the web server on how to do this.
The DB2 server has been upgraded, both the hardware and the software. The Rational Rose license has been renewed. If you need it for your course work, please ask your professor to send mail to NTADMIN at cs dot sunysb dot edu. Within the Graduate PC Lab (1239) we will start gathering statistics on printer usage, so as to determine whether a quota system will be necessary. Please use the printers responsibly by not printing lengthy or personal material in the lab. Please also do not abuse the printer physically in the course of trying to change or fix a toner cartridge. If you have a problem with the printer or it is low on toner send mail to NTADMIN at cs dot sunysb dot edu and someone will take care of it. Physical damage to the printer may cause it to be out of service for lengthy periods of time. Citrix When using MS Office on one of the Citrix machines, a directory called H:\windows_recovery will be automatically created in your home dir. Please do not delete this directory as Office will use it as temporary work space. It will soon be possible to deploy servlets for research purposes
(not for classwork at this time) on intrawww. Please send mail to
WEBADM at cs dot sunysb dot edu if you have a web application in the form of a .war file
that you 4. Infrastructure Changes and Upgrades New labs Upgrades The department POP server will also be upgraded. Please make sure that your POP settings point to popmail.cs.sunysb.edu, and that you are configured to not leave your mail on the server. After the end of classes the POP server will be converted to accept only SSL connections. The department FAQ pages will include client configuration information. Also please check that your POP client is configured to check for new mail at the default 10 minute interval. Send mail to NTADMIN at cs dot sunysb dot edu if you need assistance with any of these settings. Changes The automatic gzip and compression features of the department ftp server have been turned off as the result of a CERT advisory on a new exploit for these features. When the server development team fixes this security hole the feature can be re-enabled. New Network Facilities PCs and Laptops Reminder that if you want to obtain Microsoft software through the MSDNAA program you need to register at http://www.cs.sunysb.edu/~msdnaa and then take the resulting form to the library in order to check out the CD. You cannot go directly to the library without registering on the website as this would violate our licensing agreement with Microsoft. Plans are being drawn up for a centralized PC and laptop backup facility. The campus has signed a contract with Microsoft to supply Microsoft
Office XP for both the PC and MAC to all faculty and staff at the
University. In addition students with a GA, RA or TA appointment For personal use of this software please visit the link above and follow instructions to obtain your copy. Copies for departmental use will be available through the MSDNAA program. New Facilities Labs The HP Sepia cluster in the Visualization Lab has been expanded to 29 nodes. 28 nodes will be equipped with a nVidia Geforce FX Ultra graphics cards. Future plans We are in the process of gathering together a listing of all software available for free or minimal fee from the campus. This information will be published on our software downloads page when complete. Information on obtaining Mathematica for home use is available at http://www.cs.sunysb.edu/FAQ/ObtainingMathematica.html 6. HOW TO REPORT A PROBLEM or MAKE A WORK REQUEST 6a. First you should check the FAQ pages at: http://www.cs.sunysb.edu/FAQ/index.html There is also a link to an index of FAQs. 6b. If the answer to your question is not in the faq's you should
use wreq There is a short blurb on wreq in the faq area (search by index) Wreq lives at: 6c. You can also send email to
WREQ at cs dot sunysb dot edu 6d. Your problem report must include the following information for us to be able to help you promptly: 1. The room you are working in, either room number or lab name. Please report problems promptly as they occur so they can be investigated under the same set of conditions as far as possible. When in doubt, feel free to send email to: Unix and network problems: ROOT at cs dot sunysb dot edu
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