SYSTEMS STAFF MONTHLY UPDATE - APRIL 2004

WREQ Problem Reporting Tool
Email work requests and problem reports are now being entered into the WREQ problem reporting tool. You should submit all requests directly to WREQ and not to ntadmin or individual staff members. You can do this by posting a request through the web interface at: http://www.cs.sunysb.edu/~wreq or simply by sending your email request to WREQ AT cs dot sunysb dot edu.

WREQ Problem Reporting Tool for Administrative Requests
There is now a WREQ Problem Reporting Tool for work requests directed to the department secretarial and administrative staff. You should use secwreq for requests such as requisitions, course room changes, office supplies, grade changes, room reservations, payroll issues, tuition issues, reimbursements and building management needs. This tool can be found at http://www.cs.sunysb.edu/~secwreq or you can send mail to SECWREQ AT cs dot sunysb dot edu.

Announcements
The Translabs will be closed Monday April 5 for upgrades. They should reopen Tuesday April 6.
The graduate Citric machine will reboot every Sunday morning at 6AM to address a problem with IE.

New/Upgraded Software for Solaris
The binutils compiler utilities have been upgraded to version 2.14. Included are ar, as, addr2line, c++filt, gprof, ld, nm, objcopy, objdump, ranlib, readelf, size, strings and strip, as well as the libbfd.a, libiberty.a and libopcodes.a libraries. Please let us know if you experience difficulties with any of these utilities.

JDK 1.4.2 has been installed in /usr/local/pkg/j2sdk1.4.2_04

Microsoft Windows Media Player is available at /usr/local/bin/wmplayer. The Windows Media Player supports .asf .wm .wma .wmv files and streaming audio.

New/Upgraded Software on MS Windows
SPIM v6.5 has been installed on the Helpdesk systems.

The following software will be available in the graduate Windows lab:

• Collaxa BPEL Server 2.0 (Dell GX150 only)
• Collaxa BPEL Designer (Preview release) (Dell GX150 only
• Matlab 6 (Dell GX150 only)
• Vmware remote console

The following changes will be made to software in the Translabs:

• Mozilla Firebird v0.7 will be removed
• Mozilla Firefox v0.8 will be installed
• Spim v6.5 for Windows will be installed
• Acrobat Reader will be upgraded to v6.0.1
• Gzip v1.2.4 for Windows will be installed
• Bzip2 v1.0.2 for Windows will be installed

Linux/Vmware
The department multi-user linux machine will be available Monday April 5. The following software will be available:

The Eclipse ver 3.0M7 (gtk2) package cannot be remote displayed to a windows system running X-Win32.
It will work with Xfree86/Cygwin.
The package Eclipse ver 3.0M7 (Motif) cannot be remote displayed to a windows system running Xfree86/Cygwin.
It will work with X-Win32.

Sub packages

On the Web
An Alumni section is under development for the department website. Infrastructure Changes and Upgrades.

POPMAIL
Non-encrypted popmail service will end on 4/7/2004 at 8am. Set your popmail client to enable ssl and use port 995 to host
popmail.cs.sunysb.edu to retrieve email. The new popmail software is faster and more resistant to destroying mailboxes then the current version. The new popmail server will not allow you to keep mail older than 30 days on the server. You will have to accept a locally generated certificate. Further information will be available on the www FAQ area (popmail).

SSO/MSDNAA/DOWNLOADS/RESERVEROOM/SPAMOPTS/FACULTY-AREA
Will be available to any browser on the internet via HTTPS from www. The current software on intrawww will be discontinued on 4/7/2004 at 8am and will become available on https://www.cs.sunysb.edu:8081. You will have to accept a locally generated certificate. Further information will be available on the www FAQ area (sso, reserveroom, msdnaa).

PCs and Laptops
The Netsky family of viruses is flooding the internet. The current generation of email viruses grabs up addresses at random from the infected PC and uses them as both the originator and the recipient of the mail. This means that if a PC from which you have sent mail to department users becomes infected, those users now become the forged senders and recipients of more virus mail. Please take care to keep your home PC as well as all department PCs up to date with virus scanning software. This software is available for free download from our website. There is also information available on our FAQ pages http://www/FAQ/VirusesAndSpyware.html.

Information about Dial-ins from Home
For people with Voice Dialing Service on their home phone, Voice Dialing Service's beep is not long enough for a fax/modem to detect the dial tone. This will cause problems trying to use a modem to dial in to the department or to use a fax machine. Press *98 before connecting to the fax/modem. Pressing *98 will delay the Voice Dialing beep long enough for the fax/modem to detect a dial tone.

HOW TO REPORT A PROBLEM or MAKE A WORK REQUEST
First you should check the FAQ pages at:
http://www.cs.sunysb.edu/~faq

There is also a link to an index of FAQs.
If the answer to your question is not in the faq's you should use wreq to report the problem or make a work request.
There is a short blurb on wreq in the faq area (search by index).
Wreq lives at: http://www.cs.sunysb.edu/~wreq/

You can also send email to:WREQ AT cs dot sunysb dot edu from your dept account, or campus account. The subject line should cover what is wrong or what you need. The body of the email can supply any details.

Your problem report must include the following information for us to be able to help you promptly:

Previous Newsletters

• March 2004
• February 2004
• January 2004
• November 2003
• October 2003
• September 2003
• August 2003
• July 2003
• June 2003
• May 2003
• April 2003
• March 2003
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• December 2002
• November 2002
• Index of Newsletters