SYSTEMS STAFF MONTHLY UPDATE - DECEMBER 2004

WREQ Problem Reporting Tool
Email work requests and problem reports are now being entered into the WREQ problem reporting tool. You should submit all requests directly to WREQ and not to ntadmin or individual staff members. You can do this by posting a request through the web interface at: http://www.cs.sunysb.edu/~wreq or simply by sending your email request to WREQ AT cs dot sunysb dot edu.

WREQ Problem Reporting Tool for Administrative Requests
There is now a WREQ Problem Reporting Tool for work requests directed to the department secretarial and administrative staff. You should use secwreq for requests such as requisitions, course room changes, office supplies, grade changes, room reservations, payroll issues, tuition issues, reimbursements and building management needs. This tool can be found at http://www.cs.sunysb.edu/~secwreq or you can send mail to SEQWREQ AT cs dot sunysb dot edu

The Systems Staff has moved to their new office area, located on the second floor opposite room 2232.

Translabs
Remote access to the Oracle server from Oracle's native sqlplus client via port 1630 has been enabled. This will facilitate all students taking Graduate and Undergraduate database courses ("CSE-305, CSE-515, CSE-532") to access the server from outside the department. Students already had access to the browser interface of the Oracle server-isqlplus, since the beginning of this Fall semester. This new feature will further facilitate students to connect to the database server from their Java applications using either JDBC TYPE-IV drivers which is the thin driver or oci TYPE-II driver which is the Oracle client itself..

(Requests for webserver updates and Transaction Lab problems should be sent to WEBADM AT cs dot sunysb dot edu and NTADMIN AT cs dot sunysb dot edu respectively as before).

Grad NT Lab
7 new machines have been installed in the Graduate PC Lab, and 3 more are on their way. The new machines have the following configuration:

Dell SX270
2.6GHz Pentium 4
512 MB DDR memory
40GB disk
17" LCD screen
24x/10x/10x CDRW/DVDrom
64Mb Video memory Integrated Intel Video Graphics

In addition, the following software has been installed/upgraded in that lab:

XML Spy 2004
Easy CD Creator v5.3.5.17
Adobe Acrobat from v5 to v6
Spybot v1.3

If you have issues with any software, please send email to WREQ AT cs dot sunysb dot edu. For a complete software list, please refer to http://www.cs.sunysb.edu/~gradlab/software.html.

On the Web
Work is continuing on the Alumni website. Work has begun on the CS@35 website celebrating the department's 35th anniversary and the events which will be held around it this spring.

Virus/Spyware/Security
Symantec announced a major upgrade to their Anti Virus software for Windows scheduled to occur with the LiveUpdate definitions of November 17th. Please make sure your anti-virus software is kept up to date. If you need help setting up automatic updates, see the department FAQ pages or send mail to WREQ AT cs dot sunysb dot edu.

HOW TO REPORT A PROBLEM or MAKE A WORK REQUEST
First you should check the FAQ pages at:
http://www.cs.sunysb.edu/~faq

There is also a link to an index of FAQs. If the answer to your question is not in the faq's you should use wreq to report the problem or make a work request.There is a short blurb on wreq in the faq area (search by index).
Wreq lives at: http://www.cs.sunysb.edu/~wreq/

You can also send email to:WREQ AT cs dot sunysb dot edu from your dept account, or campus account. The subject line should cover what is wrong or what you need. The body of the email can supply any details.

Your problem report must include the following information for us to be able to help you promptly:

  1. The room you are working in, either room number or lab name.
  2. The name of the host you are working on (hostname command in Unix, machine number in 1239, the number written
    on the bookshelf by your desk in the student offices).
  3. The sequence of things you did just prior to having the problem as best you recollect.
  4. The exact text of any error message you see on the screen, or a complete description of the problem that occured.
Please report problems promptly as they occur so they can be investigated under the same set of conditions as far as possible.

When in doubt, feel free to send email to:

  • Unix and network problems:ROOT AT cs dot sunysb dot edu
  • PC problems:NTADMIN AT cs dot sunysb dot edu

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