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SYSTEMS STAFF MONTHLY UPDATE - JUNE 2003Email work requests and problem reports are now being entered into the WREQ problem reporting tool. You should submit all requests directly to WREQ and not to ntadmin or individual staff members. You can do this by posting a request through the web interface at: http://www.cs.sunysb.edu/~wreq or simply by sending your email request to WREQ at cs dot sunysb dot edu. When you use WREQ for your request it goes to the entire staff simultaneously, so that the person best able to help you sees it immediately. It is logged in a central location so that it cannot accidently be overlooked in someone's mailbox. You will automatically receive updates by email when the problem is either resolved or updated along the path to resolution. Finally, you can look it up online yourself at any point to see its status and any notes a staff person may have made. New/Upgraded Software for Solaris Curl (http://curl.haxx.se) has been installed on the Unix systems. "Curl is a command line tool for transferring files with URL syntax, supporting FTP, FTPS, HTTP, HTTPS, GOPHER, TELNET, DICT, FILE and LDAP." Type "curl --help" or "man curl" for more complete information. Web Development of the new department website is continuing. An announcement will be made when some prototype pages are available for viewing and comment. Infrastructure Changes and Upgrades New labs Work has begun on the Wireless Lab in root 2314 which will be under the direction of Professors Das and Mohr. Labs The Visualization Lab's 29 node cluster using HP servenet and Geforce FX Ultra graphics is being assembled. Once completed it will be the largest of its kind in the country. On June 20 Joseph Mansour, candidate for Associate Dean of CEAS, visited the Visualization Lab and saw demonstrations of research work. Previously in May, Yavuz Oruc, another candidate for this position, also visited the Lab. PCs and Laptops In the past few weeks there has been an increased incidence of the W32.Sobig.E@mm virus (technically a worm). It will appear most often as an email attachment with the name Your_details.zip, Application.zip, Document.zip, Screensaver.zip or Movie.zip. If you receive this mail in your CS Department account the virus detection software on our mail server will have stripped off the virus and replaced it with a small text file. However, under no circumstances should Microsoft based users ever open an attachment if you are not sure of what it is or did not expect to receive it. We have anti-virus software available for download on the department web pages and you can email ntadmin if you need assistance with it. Office XP is now available for $10 through the campus site license for student RA/TA/GAs. The procedure is as follows:
The Stony Brook Community Work continues on the graduate database. An application has been developed that will allow prospective students to apply directly online. HOW TO REPORT A PROBLEM or MAKE A WORK REQUEST a. First you should check the FAQ pages at: http://www.cs.sunysb.edu/FAQ/index.html There is also a link to an index of FAQs. b. If the answer to your question is not in the faq's you should use wreq to report the problem or make a work request. There is a short blurb on wreq in the faq area (search by index) Wreq lives at: http://www.cs.sunysb.edu/~wreq/ c. You can also send email to: WREQ at cs dot sunysb dot edu from your dept account, or campus account. The subject line should cover what is wrong or what you need. The body of the email can supply any details. d. Your problem report must include the following information for us to be able to help you promptly:
When in doubt, feel free to send email to: Unix and network problems: ROOT at cs dot sunysb dot edu Previous Newsletters |
