SYSTEMS STAFF MONTHLY UPDATE - MARCH 2006

WREQ Problem Reporting Tool
Email work requests and problem reports are now being entered into the WREQ problem reporting tool. You should submit all requests directly to WREQ and not to ntadmin or individual staff members. You can do this by posting a request through the web interface at: http://www.cs.sunysb.edu/~wreq or simply by sending your email request to WREQ AT cs dot sunysb dot edu.

Before reporting a problem visit www.cs.sunysb.edu/~faq and see if there's an faq addressing your question/problem. If not, then a wreq request is your next step.

Your problem report must include the following information for us to be able to help you promptly:

1. The room you are working in, either room number or lab name.
2. The name of the host you are working on (hostname command in Unix, machine number in 1239, the number written on the bookshelf by your desk in the student offices).
3. The sequence of things you did just prior to having the problem as best you recollect.
4. The exact text of any error message you see on the screen, or a complete description of the problem that occured.
5. Do NOT send attachments or mime mail. Wreq will reject such email. Text only.

Please report problems promptly as they occur so they can be investigated under the same set of conditions as far as possible.

WREQ Problem Reporting Tool for Administrative Requests
There is now a WREQ Problem Reporting Tool for work requests directed to the department secretarial and administrative staff. You should use secwreq for requests such as requisitions, course room changes, office supplies, grade changes, room reservations, payroll issues, tuition issues, reimbursements and building management needs (heat/cooling/lights/leaking roof). This tool can be found at http://www.cs.sunysb.edu/~secwreq or you can send mail to SECWREQ AT cs dot sunysb dot edu.

Translabs
Rational Modeler has been installed in the Translab 2126.
Altova XML has been installed in Translab 2126.

Solaris
 Latex and its associated applications have been upgraded on the faculty Unix workstations. Please submit a WREQ job if you have problems with latex, xdvi, or dvips.

The Sun compiler suite and IDE has been upgraded on the faculty Unix workstations. This includes among other features C, C++, fortran, a GUI interface and a graphical tool for creating Motif and Java based applications. Please see the FAQ at:
http://www.cs.sunysb.edu/~faq/UnixCompilerPackageNotInstalled.html
for information on setting your path and evironment variables to use this package.

Vmware
JDK1.5.0_06 has been installed on minix in /usr/local/pkg. Set your path to include /usr/local/pkg/jdk1.5.0_06/bin before /usr/java in order to use this version.

WWW
The translab website has been updated. In particular, information about database account registration has been removed to reflect the current scenario in which all students who are registered for undergraduate database courses CSE-305, CSE-308 and CSE-315 are assigned a database account, integrated with their translab account. It is no longer necessary to
separately register a database account before using it.

PCs and Laptops
A new version of XWin32 has been installed in the downloads area under www.cs.sunysb.edu/~sso. This version corrects the licensing problem which appeared in the previous version. If you currently
have version 7 installed the new version will use the same license. If you are upgrading to version 7 for the first time you will need to download the version 7 license file.

MSDNAA
Beginning March 15, the MSDNAA service will be administered through the campus Sinc sites. The library checkout service will be discontinued. Please see the FAQ at http://www.cs.sunysb.edu/~faq/MSDNAA.html for information on the new service.

Comments or Concerns?
When in doubt, send all systems requests to http://www.cs.sunysb.edu/~wreq and all building maintenance or administrative support issues to http://www.cs.sunysb.edu/~secwreq.

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