SYSTEMS STAFF MONTHLY UPDATE - OCTOBER 2005

WREQ Problem Reporting Tool
Email work requests and problem reports are now being entered into the WREQ problem reporting tool. You should submit all requests directly to WREQ and not to ntadmin or individual staff members. You can do this by posting a request through the web interface at: http://www.cs.sunysb.edu/~wreq or simply by sending your email request to WREQ at cs dot sunysb dot edu.

Before reporting a problem visit www.cs.sunysb.edu/~faq and see if there's an faq addressing your question/problem. If not, then a wreq request is your next step.

Your problem report must include the following information for us to be able to help you promptly:

1. The room you are working in, either room number or lab name.
2. The name of the host you are working on (hostname command in Unix, machine number in 1239, the number written on the bookshelf by your desk in the student offices).
3. The sequence of things you did just prior to having the problem as best you recollect.
4. The exact text of any error message you see on the screen, or a complete description of the problem that occured.
5. Do NOT send attachments or mime mail. Wreq will reject such email. Text only.

Please report problems promptly as they occur so they can be investigated under the same set of conditions as far as possible.

WREQ Problem Reporting Tool for Administrative Requests
There is now a WREQ Problem Reporting Tool for work requests directed to the department secretarial and administrative staff. You should use secwreq for requests such as requisitions, course room changes, office supplies, grade changes, room reservations, payroll issues, tuition issues, reimbursements and building management needs. This tool can be found at http://www.cs.sunysb.edu/~secwreq or you can send mail to SECWREQ at cs dot sunysb dot edu.

Graduate PC Lab
23 workstations are currently operational in the Graduate Windows Lab. Six workstations were upgraded to Dell GX150s in Room 1204. JISQL connectivity issue from Graduate Windows lab is resolved. If you have any further questions, please send email to WREQ at cs dot sunysb dot edu.

Translabs
The following changes/updates have been made to the Translab Softwares in Rms 2126 (Lab) and Rm 2129(Teaching class).

1. DirectX9 Software Development Kit
2. Maya 6.0 with Plug-in for DirectX
3. Omondo plugin for eclipse, and Eclipse 3.1 4. RenderWare (not installed as of today) 5. The open source nVu html editor.
6. Mozilla Firefox 1.0.6
7. UNIX Utilities (Microsoft) for the Podium m/c in Rm 2129.

Databases
Starting this semester the Database Servers for the Grad and Undergrad Courses have been separated, hence the documentation and connection information for Sybase and Oracle for the grads have been moved to the following location on our department website.
For Sybase the link to follow is:
1. http://www.cs.sunysb.edu/~gradlab/sybase.html
For Oracle the link to follow is:
2. http://www.cs.sunysb.edu/~gradlab/oracle.html

PCs and Laptops
The campus has purchased a site license for Endnote, a software tool for publishing and managing bibliographies. You can download Endnote for Windows or Macintosh on the campus software web page at: http://softweb.cc.sunysb.edu.

Symantec is now publishing daily updates for users of Symantec Anti-Virus 10. The version on our downloads page will shortly be upgraded to 10.0.1, which fixes a high cpu usage in certain clients.
Please refer to: http://service1.symantec.com/SUPPORT/ent-security.nsf/pfdocs/200504271030424
8?Open&dtype=corp for more information. Our downloads page is available through http://www.cs.sunysb.edu/~sso, use your department username and password to log in.

X-Win32 has been upgraded to version 7.0 (with integrated ssh support) on our downloads page, along with a new license. This is a major release and users of X Windows for the PC should upgrade.

Future Plans
During the month of October compservs 1 - 4 will be upgraded.

When in doubt, feel free to send email to:
Unix and network problems: WREQ at cs dot sunysb dot edu
PC problems: NTADMIN at cs dot sunysb dot edu

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